Privacy & Security Policy

Effective Date: 2/12/2026
Last Updated: 2/12/2026

Welcome to The Wellness Trinity (“Company,” “we,” “our,” or “us”).
We are an educational wellness service located in Washington State serving clients within the United States.

Your privacy and data security are important to us. This Privacy & Security Policy explains how we collect, use, store, and protect your information when you interact with our website, services, lab testing programs, biofield tuning sessions, supplement store, SMS communications, and automated call systems.

By using our services, you consent to the practices described below.

1. Nature of Services (Important Disclosure)

The Wellness Trinity provides educational wellness services. We are not a medical provider and do not provide medical diagnosis, treatment, or cure.

We are not a HIPAA-covered entity, though we apply reasonable safeguards to protect client information. Any information you provide is handled in accordance with this Privacy Policy and applicable U.S. privacy laws.

2. Information We Collect

We collect information you voluntarily provide and information collected automatically through technology.

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

B. Health & Wellness Information

  • Lab test results

  • Symptom information

  • Supplement protocols

  • Biofield tuning session notes

  • Health questionnaires

C. Payment Information

Payments are processed securely through Practice Better.
We do not directly store full credit or debit card numbers on our servers.

D. Communication Data

  • Call recordings (AI-assisted outbound calls)

  • Call transcripts via Retell

  • SMS communications

  • Email correspondence

3. How We Use Your Information

We use collected information to:

  • Provide wellness consultations and educational services

  • Process lab orders and supplement purchases

  • Develop personalized wellness recommendations

  • Communicate appointment reminders

  • Conduct AI-assisted outbound reactivation calls

  • Send email marketing and promotional offers

  • Improve user experience

  • Maintain compliance with U.S. regulations

We do not sell personal data.

4. AI & Automated Communication Disclosure

We utilize automated technologies including:

  • AI outbound calling systems (Retell)

  • Telephony services (Telnyx)

  • CRM automation (GoHighLevel)

  • Email automation (GoHighLevel & Mailchimp)

Calls may be recorded and transcribed for quality assurance, documentation, training, and service improvement.

By providing your phone number and engaging with our services, you consent to receiving automated calls and SMS communications in compliance with TCPA regulations.

You may opt out at any time.

5. SMS Communication Policy

SMS Communication Policy

The Wellness Trinity may collect your phone number for the purpose of sending SMS communications including appointment reminders, service updates, and promotional offers.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP.

We do not sell, rent, or share mobile phone numbers with third parties for marketing purposes.

6. Cookies & Tracking Technologies

Our website (WordPress-based) uses:

  • Facebook Pixel

  • Google Analytics

  • Google Ads Conversion Tracking

  • Standard browser cookies

These tools allow us to:

  • Measure marketing effectiveness

  • Track website usage

  • Improve user experience

You may disable cookies in your browser settings.

We do not use heatmap software.

7. Email Marketing & Promotional Communications

We send:

  • Appointment reminders

  • Educational newsletters

  • Product promotions

  • Lab testing offers

Opt-in methods include:

  • Website forms

  • Booking forms

  • Verbal consent during calls

You may unsubscribe at any time via the unsubscribe link in emails.

8. Data Sharing

We may share data with trusted service providers strictly for operational purposes, including:

  • Practice Better (payment & client portal)

  • GoHighLevel (CRM & automation)

  • Mailchimp (email marketing)

  • Retell (AI call transcription)

  • Telnyx (telecommunications)

  • Laboratory partners for test processing

We do not sell or rent personal data.

9. Data Security Measures

We implement strong security protections, including:

  • Encrypted platforms

  • Role-based access control

  • Restricted employee data access

  • Two-Factor Authentication (2FA)

  • Secure telephony systems

  • Secure client portal (Practice Better)

While we use commercially reasonable safeguards, no system can guarantee absolute security.

10. Data Retention Policy

We retain client records for 7 years, after which inactive data may be securely deleted unless legal obligations require longer retention.

11. Children’s Privacy

We do not provide services to individuals under 18 years of age.
We do not knowingly collect information from minors.

12. U.S. Jurisdiction

Services are provided exclusively within the United States.
This policy complies with applicable U.S. federal and Washington State laws, including consumer protection and electronic communication regulations.

13. Supplement Store Purchases

Physical supplements sold through The Wellness Trinity Store are subject to standard e-commerce data handling practices. Payment processing is conducted through Practice Better’s secure systems.

Supplement statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

14. Your Rights (U.S. Consumers)

You may:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of data (subject to legal retention requirements)

  • Opt out of marketing communications

  • Withdraw consent for automated communications

Requests may be submitted to:
[Insert Contact Email]

15. Limitation of Liability

By using our services, you acknowledge that:

  • Wellness services are educational in nature

  • Lab interpretations are informational

  • You assume responsibility for health decisions made based on provided information

The Wellness Trinity shall not be liable for indirect, incidental, or consequential damages arising from use of services.

16. Updates to This Policy

We may update this Privacy & Security Policy at any time. Updates will be posted on this page with a revised effective date.

17. Contact Information

The Wellness Trinity
Washington, United States
Email: support@thewellnesstrinity