Terms & Conditions

Effective Date: [Insert Date]
Company Name: The Wellness Trinity
Governing Law: State of Washington, United States

By accessing this website, booking services, purchasing products, opting into communications, or using any services offered by The Wellness Trinity (“Company,” “we,” “us,” or “our”), you agree to the following Terms & Conditions.

If you do not agree, do not use our services.

1. Educational Purpose Only – No Medical Advice

The Wellness Trinity provides educational wellness services only.

We do not diagnose, treat, cure, or prevent any disease. All information, consultations, biofield tuning sessions, supplement protocols, lab reviews, and educational materials are for informational purposes only.

Lab testing is physician-ordered, and results are reviewed within an educational wellness framework.

Always consult your licensed healthcare provider before making health decisions.

2. No Guaranteed Results

Individual results vary.

We make no guarantees regarding outcomes, improvements, or specific health results.

Testimonials and client experiences shared on our website or marketing materials are not typical and do not guarantee similar results.

3. Eligibility

You must be 18 years or older to use our services, purchase products, or opt into SMS communications.

We serve clients located within the United States only.

We do not provide services to minors.

4. Payment Terms & Refund Policy

Consultations, Lab Testing, Digital Services

All sales are final.
We do not offer refunds on:

  • Consultations

  • Lab testing

  • Digital services

  • Educational programs

Supplements

Unopened supplements may be returned within 30 days of purchase.
Products must be unopened and in original condition.
Shipping costs are non-refundable.

We reserve the right to deny returns that do not meet these criteria.

5. Mandatory Dispute Resolution & Chargeback Policy

You agree to contact us directly to resolve any billing dispute before initiating a chargeback.

Failure to attempt resolution prior to filing a chargeback constitutes a breach of these Terms.

All disputes shall be resolved through binding arbitration in the State of Washington in accordance with the rules of the American Arbitration Association.

You waive the right to:

  • Jury trials

  • Class action participation

6. Limitation of Liability

To the maximum extent permitted by law:

The Wellness Trinity’s total liability for any claim arising out of your use of services or products shall not exceed the amount you paid to us within the thirty (30) days preceding the event giving rise to the claim.

We are not liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Lost profits

  • Emotional distress

  • Health outcomes

7. Indemnification

You agree to indemnify and hold harmless The Wellness Trinity from any claims, liabilities, damages, losses, or expenses arising from:

  • Misuse of services

  • Failure to follow medical guidance

  • Sharing or reselling protocols

  • Violation of these Terms

8. Intellectual Property

All content including:

  • Protocols

  • Educational materials

  • Website content

  • Graphics

  • Videos

  • Biofield Tuning materials

  • Logos and branding

Are protected intellectual property.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Resell

  • Republish

  • Modify

Without written permission.

9. Account Responsibility

If you create an account through Practice Better or related platforms, you are responsible for:

  • Maintaining confidentiality of login credentials

  • All activity under your account

We are not liable for unauthorized access due to your failure to secure your credentials.

10. Lab Testing Disclosure

All lab testing is physician-ordered.

Results are reviewed for educational wellness purposes only and do not replace medical diagnosis or treatment.

11. Supplement Fulfillment & Shipping

Some supplement orders are fulfilled directly by The Wellness Trinity. Others may ship from third-party vendors.

We are not responsible for:

  • Shipping delays

  • Carrier errors

  • Lost or damaged packages once transferred to the carrier

Delivery timelines are estimates only.

12. AI Communication & Call Recording

By engaging with The Wellness Trinity, you consent to:

  • AI outbound calls

  • Recorded phone calls

  • SMS communications

  • Call transcription

Calls may be recorded for quality assurance, documentation, and training purposes.

SMS Terms & Conditions (A2P Compliant)

By opting in to receive SMS messages from The Wellness Trinity, you consent to receive recurring automated marketing and informational messages including:

  • Appointment reminders

  • Service updates

  • Wellness tips

  • Promotional offers

  • Special announcements

Message frequency varies.
Message and data rates may apply.

Reply STOP to cancel at any time.
Reply HELP for assistance.

Carriers are not liable for delayed or undelivered messages.

You must be 18 years or older to opt in.

We do not sell, rent, or share mobile phone numbers with third parties for marketing purposes.

For details on how we collect and use your information, please review our Privacy Policy:
[Insert Link to Privacy Policy Here]

13. Prohibited Conduct

You agree not to:

  • Harass staff or representatives

  • Abuse communication systems

  • Reverse engineer services

  • Share or resell proprietary protocols

  • Use services unlawfully

We reserve the right to terminate service for violations.

14. Privacy Policy

Your use of our services is also governed by our Privacy & Security Policy, available here:

[Insert Link to Privacy Policy]

15. Modifications

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Washington, United States.

 

Terms of Service

Phone Service

Effective Date: 02/20/2025

Welcome to The Wellness Trinity (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our services, programs, websites, forms, phone calls, text messages, emails, and other communications, including those delivered through automation platforms such as GoHighLevel, Retell, and Telnyx.

By engaging with our services, submitting your contact information, booking an appointment, or communicating with us in any manner, you agree to be bound by these Terms.

 

1. Services Overview

The Wellness Trinity provides wellness-related services, programs, consultations, educational resources, and related communications. Some services may include:

  • Appointment scheduling and reminders

  • Wellness consultations (educational and informational only)

  • Marketing, follow-up, and customer support communications

  • AI-assisted or automated phone calls, text messages, and emails

Our services are not a substitute for professional medical diagnosis, treatment, or advice.

 

2. Disclosure of Automated & AI-Assisted Communications

To improve efficiency, responsiveness, and customer experience, The Wellness Trinity uses automated and AI-assisted systems to communicate with you.

This includes, but is not limited to:

  • Automated or AI-assisted outbound and inbound phone calls

  • AI-assisted voice agents or call routing systems

  • Automated SMS (text messages)

  • Automated or AI-assisted email communications

These systems may be powered by third-party providers such as GoHighLevel, Retell, and Telnyx.

By providing your phone number, email address, or other contact information, you expressly consent to receive communications that may be generated, assisted, or delivered using automated systems or artificial intelligence.

 

3. Communication Consent (Calls, Texts, Emails)

By opting in, submitting a form, booking an appointment, or otherwise engaging with The Wellness Trinity, you agree that:

  • You authorize us to contact you via phone calls, SMS/text messages, emails, and voice messages

  • Communications may be automated, AI-assisted, or prerecorded

  • Communications may be sent for appointment reminders, service updates, educational content, promotional offers, and follow-ups

You acknowledge that consent is not a condition of purchase and that standard carrier messaging and data rates may apply.

 

4. Outbound & AI-Assisted Calls (Important Disclosure)

You specifically acknowledge and agree that:

  • Some outbound calls may be placed using AI-assisted or automated dialing and voice technology

  • Calls may be recorded or transcribed for quality assurance, training, compliance, and record-keeping purposes

  • AI systems may respond conversationally but do not provide medical advice

If at any time you are uncomfortable continuing a call, you may request to speak with a human representative or end the call.

 

5. Opt-Out Instructions

You have the right to opt out of communications at any time.

SMS/Text Messages

  • Reply STOP to any text message to opt out of SMS communications

  • Reply HELP for assistance

Phone Calls

  • Inform the caller (human or AI) that you wish to opt out

  • Contact us directly using the information below

Emails

  • Click the Unsubscribe link included at the bottom of our emails

Once you opt out, we will honor your request in accordance with applicable laws. Please note that you may still receive transactional or legally required messages.

 

6. Recording & Monitoring Consent

By engaging in phone communications with The Wellness Trinity, you consent to:

  • Call recording and/or transcription

  • Use of recordings for internal business purposes, including training, quality control, compliance, and dispute resolution

Recordings are handled in accordance with our Privacy Policy and applicable laws.

 

7. Third-Party Platforms

We use trusted third-party platforms to deliver our services and communications, including but not limited to:

  • GoHighLevel (CRM, automation, messaging)

  • Retell (AI voice and call handling)

  • Telnyx (telecommunications infrastructure)

Your information may be processed by these providers solely for the purpose of delivering our services. Use of these platforms is subject to their respective terms and privacy policies.

 

8. Compliance with Communication Laws

We strive to comply with all applicable communication and privacy laws, including but not limited to:

  • Telephone Consumer Protection Act (TCPA)

  • CAN-SPAM Act

  • Applicable state and federal recording consent laws

You agree to provide accurate contact information and notify us if your information changes.

 

9. Limitation of Liability

To the fullest extent permitted by law, The Wellness Trinity shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of automated or AI-assisted communications

  • Missed messages, dropped calls, or technical issues

  • Reliance on informational or educational content

 

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.

 

SMS Terms & Conditions

By opting in to receive SMS messages from The Wellness Trinity, you consent to receive recurring automated marketing and informational messages.

Message frequency varies.

Message and data rates may apply.

Reply STOP to cancel at any time.

Reply HELP for assistance.

Carriers are not liable for delayed or undelivered messages.

You must be 18 years or older to opt in.

11. Contact Information

If you have questions about these Terms or wish to manage your communication preferences, contact us at:

The Wellness Trinity
Email: support@thewellnesstrinity.com

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

You can read our Privacy Policy Here