The Wellness Trinity, LLC Return Policy
We DO NOT accept returns for the following items:
· Purchases more than 30 days old are NOT refundable
· Items that have been opened are NOT eligible for return
· Items that are not in the same condition as when received, are NOT eligible for return
· Items that require refrigeration, are temperature sensitive and/or are perishable are NOT eligible for return
DO NOT JUST MAIL YOUR ITEM BACK TO US – YOU WILL NOT BE REFUNDED
To initiate an eligible refund request:
· Please send an email to [email protected] with the following information:
o Subject line: “YOUR NAME, ORDER # — REFUND REQUEST”
o Body of email: please provide a compelling reason for your refund; “I changed my mind” or “it isn’t what I wanted/expected” will not suffice – if you have any questions about an item please ask PRIOR TO purchase
· Your request will be reviewed and you will be contacted within 60 days of the requested date
· The original shipping and handling charges are NOT refundable
· If a shipping label is made, the cost of the return shipping label will be deducted from your refund amount.
· A processing fee of 10% of the refunded amount will be deducted from your refund.
· If your order qualified for free shipping, the applicable delivery fees will be deducted from the refund.
· We require a receipt or proof of purchase.
· Please do not send your purchase back to the manufacturer.
· Please pack items appropriately so they do not return damaged, otherwise they will not be eligible for a refund.
Sale items (if applicable)
· Only regular priced items may be refunded. Sale items cannot be refunded unless it is from an auto-ship program or the client bought a 3-month supplement package.
· If the client buys a 3-month supplement package, and used some products but wishes to return some unopened products, the refund will make sure the used products are charged at the full (not discounted) price.
Missing Products (you do not receive all or part of your order)
· PLEASE WAIT 7 DAYS FROM SHIPPING CONFIRMATION EMAIL BEFORE CONTACTING US
o Most carriers have a 7-10 day window in which delivery is considered acceptable; claims cannot be filed with the carrier and will not be considered until the 7 days have passed.
· After 7 days, please send an email to [email protected] with
o Subject line: “YOUR NAME, ORDER # — MISSING ITEM”
o Body of email: please submit a complete list of all the items from the order that were received and which were not received, and include any information that may be pertinent to a successful second delivery
· Deliveries will NOT be reattempted to the same address after TWO failed delivery attempts*
· Refund requests will NOT be considered after TWO failed deliveries*
· Please be confident that mail can and will be received at the shipping address PRIOR TO placing your order
Damaged Products (an item(s) that was damaged during shipping):
· Please immediately photograph the damaged products as well as the package in which it was shipped
o This is required for a claim to be filed with the carrier
· Please send an email to [email protected] with the
o Subject line: “YOUR NAME, ORDER # — DAMAGED ITEM”
o Body of email: please include detailed photographs of the item(s) and packaging, the date of delivery
We rarely experience problems with products damaged during shipping, but when a problem arises, we are dedicated to resolving the issue appropriately. Please contact us, so we can help you.
To return your product, you should mail your product to:
9208 NE HWY 99 Ste. 107 #393
Vancouver, WA 98665
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In certain cases, we may ask for identification to verify international orders PRIOR to shipping*
Potentially Fraudulent Orders
In certain cases, we may ask for identification to verify orders PRIOR to shipping*
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
*THIS IS SOLELY AT THE DISCRETION OF THE STORE OWNER
Our Products and Content:
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.